Welcome to Rojo's Journey!
At Rojo's Journey, we’re proud of our great products and exceptional customer service. We are professionals who are passionate about what we do and always ready to help out. Learn more about our stories below.
Because We Care
At Rojo's Journey, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, and transparent. Below you’ll find a list of all fashionable products along with all of our policies. If you can’t find the information that you’re looking for - please don’t hesitate to contact us today!
Returns and Refunds
How it works
All sales are final. We accept returns or exchanges only for products damaged in transit or if the wrong item was shipped out.
Refunds and exchanges: you must email us within 30 days from the order date to be eligible for a refund or an exchange. Once we get your email, we will respond accordingly and ensure that we send out your replacement. In case the replacement item is unavailable, you will be refunded the full purchase price.
How It Works
1- Order Processing: All orders are processed and shipped within 1-3 business days. after the order is received by the carrier, we will provide you with a tracking number that allows you to easily track every update on your package.
2- Changing your shipping address: If you wish to change your order's shipping address, please reach out to us by email with the new shipping address. Once the order is shipped, we will no longer be able to make the necessary changes.
We founded Rojo's Journey with one goal in mind: Providing a high-quality, smart, and reliable online store. Our passion for excellence has driven us from the beginning and continues to drive us into the future. We value your time, we know that every minute counts, and we strive to make the entire shopping experience as rewarding as possible. Check it out for yourself!
Privacy at Rojo's Journey
All about Information Security
At Rojo's Journey, your information is protected and stays private. We do not sell your personal information to third parties to use for their own marketing processes.
Your privacy is of the highest importance to our business, so we dedicate all of our attention to it and process your information very carefully.
You Asked, We Answered
What are the payment options?
We accept Visa, Mastercard, Discover, and American Express.